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shipping policy

FREE DHL express shipping on all orders.

Orders are shipped within 1 to 2 business days following the day the order was placed.
Once your order has been completed and transfered to a carrier, you will automatically receive an email with your tracking number which can be used to track your order directly online.

Ephemeraldyadic.com ships internationally.


For any further questions or requests concerning your order and its delivery, please contact our customer service: info@ephemeraldyadic.com

 

 

CANCELLATION AND RETURNS POLICY

As you are a consumer you may cancel your order within 30 days from delivery and obtain a refund. Note that it is not possible to return items purchased online to any of our stores. If you made your purchase through a partnered retail location, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned directly to us.

Note that all items must be returned unused, with authentic labels and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned. Your right to return goods does not apply to goods made to your specification, or which have been clearly personalized, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, or where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

 

Once we have processed your returns, our customer service will contact you by telephone or e-mail. Your payment for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) will be refunded by EPHEMERAL  DYADIC as soon as possible by the original payment method, no later than 14 days after we have received the goods (provided that you have returned the goods to us within 14 working days of delivery to you or you notifying us of cancellation)

In the interests of preventing or investigating fraudulent activity: (a) we may contact you regarding returns activity which is suspicious, and/or (b) we reserve the right to deactivate any account which is engaged in suspicious activity.

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